In Gold Hotel & Spa

1. View. View in the rooms with balcony is not that advertised - you will have a view on the constructions only. And in the morning, when you open your window, you'll see how workers are looking at you. See attached photo.2. Facilities. They advertise massages, SPA zone and everything you need to use it. But when we arrived, they said they couldn't provide any massage services during the whole of our stay. And they can't sell slippers and swimming hats that are required to use the swimming pool (but they advertised they could sell them). They told us at our check-in at 7 pm that we had to go somewhere (they didn't give exact directions or shops) to the shop and buy slippers and a swimming hat.3. Staff and administration that are lying. We asked for a refund for the remaining nights (we don't need a refund for the first night) and decided to move to another hotel as they can't provide advertised facilities. They told us to ask for a refund through booking.com support, and they will accept it. But in fact, they started saying for booking.com support that we didn't check out! When I asked to provide proof that we checked out earlier, they sent me an invoice with the wrong dates and started completely ignoring my further emails. They only say write to booking.com support" and support is saying "they don't confirm you checked out earlier". They simply stole the money for two nights that were left.4. Breakfast. It is very poor